Responsible Gaming

1. Our Commitment to Safe Entertainment

At JustCas Casino, we firmly believe that gambling should always remain a form of exciting and joyful entertainment. Our primary goal is to provide you with a premium, safe, and controlled gaming environment. We are fully aware of the potential risks associated with online gambling and take proactive responsibility to protect our players in the best possible way.

Playing in a casino should never be viewed as a way to generate a steady income, bridge financial gaps, or pay off debts. It requires discipline and the awareness that losses are part of the game. We dedicate all our technological and human resources to identifying problematic gambling behaviour early and providing affected individuals with the necessary tools and support services to maintain control over their gaming habits.

2. Identifying Problem Gambling Behaviour

The first and most important step in preventing gambling addiction is honest self-reflection. Gambling addiction often develops gradually. We advise our players to regularly and critically review their own behaviour using the following warning signs:

• Are you spending more money or time on gambling than you originally planned or budgeted?
• Do you regularly try to immediately win back lost money through higher stakes or longer gaming sessions ("Chasing Losses")?
• Do you gamble to escape stress, anxiety, boredom, or depression?
• Have you lied to family, friends, or your employer about the true extent of your gambling activities?
• Are you neglecting important professional, family, or social obligations due to gambling?
• Have you borrowed money, taken out loans, or sold assets to fund your casino visits?

If you answered "Yes" to one or more of these questions, we strongly recommend that you take a break from playing, activate our control tools, and seek professional help.

3. Personal Limits and Control Tools

To help you manage your gaming behaviour proactively and healthily, JustCas Casino offers a range of easy-to-use tools integrated into your profile. You can configure these limits at any time in the "My Account" > "Responsible Gaming" section:

• Deposit Limits: Set the maximum amount you can deposit into your casino account per day, per week, or per month. Once this limit is reached, our system will automatically block further deposit attempts.
• Loss Limits: Determine the maximum amount of your own money you are allowed to lose over a specified period (Daily/Weekly/Monthly). This limit effectively protects your bankroll.
• Wagering Limits: Control exactly how much money you want to wager overall, regardless of whether you win or lose in the meantime.
• Session Limit: Limit the continuous time you can spend in our casino. Once the set time (e.g., 60 or 120 minutes) has elapsed, you will be automatically logged out.

Note: To protect you from impulsive decisions, decreases to limits take effect immediately. Requests to increase or remove a limit are subject to a legal cooling-off period of at least 24 hours, and up to 7 days in some jurisdictions.

4. Cool-Off Periods and Self-Exclusion

Should personal limits prove insufficient or if you feel you need distance from gambling, we provide escalation steps to temporarily or permanently block your account:

The Cool-Off Period: If you just need a short, guaranteed break, you can activate a cool-off period for 24 hours, 1 week, 1 month, or up to 6 weeks. During this time, it is technically impossible for you to make deposits or participate in real-money games. You will also not receive any promotional emails from us during this period.

Self-Exclusion: If you realise your gambling behaviour is becoming seriously problematic, we recommend immediate self-exclusion. This is a more extensive step. You can have your account blocked for 6 months, 1 year, or permanently. Once self-exclusion is activated, the account cannot be reopened under any circumstances before the period expires. In the event of a permanent exclusion, the account will be closed and any remaining balance paid out to you in accordance with our Terms & Conditions. Additionally, we will take measures to block the opening of any new accounts under your name.

5. Youth Protection and Preventing Underage Gambling

Playing at JustCas Casino is strictly prohibited for persons under 18 years of age (or the legal minimum age in the respective jurisdiction). We operate a zero-tolerance policy regarding underage gambling. During account creation, we conduct automated and manual identity and age verification checks (KYC).

If it is discovered that a minor has opened an account, it will be immediately and irrevocably blocked, all winnings will be confiscated, and deposited funds will be retained or handled according to legal requirements.

We also ask parents and guardians for their assistance. Never leave minors unattended near your internet-enabled devices when logged into casino software. Keep your login details and payment information secure. We also recommend using youth protection software and web filters like CyberPatrol, NetNanny, or GamBlock to effectively block access to gambling sites on shared home computers.

6. Reality Checks and Session Monitoring

When playing captivating slots or live casino games, it is easy to lose track of time. To support you in staying grounded in reality, we have integrated the "Reality Check" feature into our platform.

This feature interrupts your play at regular intervals chosen by you (e.g., every 30, 60, or 90 minutes) with a clear pop-up window on the screen. This window provides precise information on:

• How long your current gaming session has lasted.
• How much money you have wagered in total during this specific session.
• Your exact net win or net loss since logging in.

You must actively acknowledge this pop-up to continue playing. The pop-up also offers immediate buttons to go directly to the cashier (to withdraw winnings), adjust your limits, or log out immediately to end the session.

7. External Support Organisations and Professional Advice

JustCas Casino is aware that as operators we can provide tools, but we cannot replace medical or psychological care. If you believe that you or a loved one is suffering from gambling addiction, please do not hesitate to seek professional and confidential help immediately.

There are excellent, independent organisations worldwide that offer free advice, therapy, and emotional support for problem gamblers and their families. We strongly recommend reaching out to the following renowned institutions:

• GamCare (UK & International): A leading provider of information, advice, and support for anyone affected by a gambling problem. (www.gamcare.org.uk)
• Gamblers Anonymous: A worldwide fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. (www.gamblersanonymous.org)
• Gambling Therapy: A global service providing free practical advice and emotional support in multiple languages to people affected by problem gambling. (www.gamblingtherapy.org)
• Problem Gambling Foundation of New Zealand (PGF): Offering free, professional, and confidential support services for anyone affected by gambling harm in New Zealand. (www.pgf.nz)

Please remember: You are not alone. It is a sign of strength to admit that gambling is no longer fun and to actively seek help. Our trained customer service team is also available confidentially at any time to assist you with setting up blocks or exclusions.