Responsible Gaming

1. Our Commitment to Safe Entertainment

We at JustCas Casino firmly believe that gambling should always remain a thrilling and joyful form of entertainment. Our primary goal is to provide you with a premium, safe, and controlled gaming environment. We are fully aware of the potential risks associated with online gambling, and we take proactive responsibility to protect our players in the best possible way.

Playing at the casino should never be seen as a way to generate a steady income, bridge financial gaps, or pay off debts. It requires discipline and the understanding that losses are part of the game. We dedicate all our technological and human resources to early identification of problematic gambling behaviors and to providing affected individuals with the necessary tools and support services to maintain control over their gaming habits.

2. Identifying Problematic Gambling Behavior

The first and most important step in preventing gambling addiction is honest self-reflection. Gambling addiction often develops gradually. We advise our players to regularly and critically examine their own behavior using the following warning signs:

• Are you spending more money or time gambling than originally planned or budgeted?
• Do you regularly attempt to immediately win back losses by increasing stakes or extending gaming sessions ("Chasing Losses")?
• Do you gamble to escape stress, anxiety, boredom, or depression?
• Have you lied to family, friends, or your employer about the true extent of your gambling activities?
• Do you neglect important professional, family, or social obligations due to gambling?
• Have you borrowed money, taken out loans, or sold assets to fund your casino visits?

If you answered "Yes" to one or more of these questions, we strongly advise you to take a break from gambling, activate our control tools, and seek professional help.

3. Personal Limits and Control Tools

To help you proactively and healthily manage your gaming behavior, JustCas Casino offers a range of easy-to-use tools integrated into your profile. You can configure these limits at any time in the "My Account" > "Responsible Gaming" section:

• Deposit Limits: Set the maximum amount you can deposit into your casino account per day, week, or month. Once this limit is reached, our system will automatically block further deposit attempts.
• Loss Limits: Determine the maximum amount of your own money you are allowed to lose in a given period (Daily/Weekly/Monthly). This limit effectively protects your bankroll.
• Wager Limits: Control exactly how much money you wish to wager overall, regardless of whether you win or lose in the meantime.
• Session Limit: Limit the continuous time you can spend in our casino. Once the set time has elapsed (e.g., 60 or 120 minutes), you will be automatically logged out.

Note: To protect you from impulsive decisions, limit reductions take effect immediately. Requests to increase or remove a limit are subject to a legal cooling-off period of at least 24 hours, and up to 7 days in some jurisdictions.

4. Cooling-Off Periods and Self-Exclusion

Should personal limits prove insufficient or if you feel you need distance from gambling, we provide escalation steps to temporarily or permanently block your account:

Cooling-Off Period: If you only need a short, guaranteed break, you can activate a cooling-off period of 24 hours, 1 week, 1 month, or up to 6 weeks. During this time, it is technically impossible for you to make deposits or participate in real-money games. You will also not receive any promotional emails from us during this period.

Self-Exclusion: If you realize your gambling behavior is becoming seriously problematic, we recommend immediate self-exclusion. This is a more extensive step. You can request to block your account for 6 months, 1 year, or permanently. Once self-exclusion is activated, the account cannot be reopened under any circumstances before the period expires. In the case of permanent exclusion, the account will be closed, and any remaining balance will be paid out to you in accordance with our Terms & Conditions. Additionally, we will take steps to block the opening of new accounts in your name.

5. Protection of Minors and Prevention of Underage Gambling

Gambling at JustCas Casino is strictly prohibited for persons under the age of 18 (or the legal minimum age in the respective jurisdiction). We operate a zero-tolerance policy regarding underage gambling. During account creation, we conduct automated and manual identity and age checks (KYC).

If it is discovered that a minor has opened an account, it will be immediately and irrevocably blocked, all winnings will be confiscated, and deposited funds will be withheld or handled in accordance with legal requirements.

We also ask for the help of parents and guardians. Never leave minors unattended near your internet-connected devices when you are logged into the casino software. Keep your login details and payment information secure. We also recommend using child protection software and web filters like CyberPatrol, NetNanny, or GamBlock to effectively block access to gambling sites on shared home computers.

6. Reality Checks and Session Monitoring

When playing engaging slots or live casino games, it's easy to lose track of time. To help you stay grounded in reality, we have integrated the "Reality Check" feature into our platform.

This feature interrupts gameplay at regular intervals chosen by you (e.g., every 30, 60, or 90 minutes) with a clear pop-up window on the screen. This window provides precise information about:

• How long your current gaming session has lasted.
• How much money you have wagered in total during this specific session.
• Your exact net win or net loss since logging in.

You must actively acknowledge this pop-up to continue playing. The pop-up also offers immediate buttons to go directly to the cashier (to withdraw winnings), adjust your limits, or log out immediately to end the session.

7. External Support Organizations and Professional Counseling

JustCas Casino understands that as operators, we can provide tools, but we cannot replace medical or psychological help. If you feel that you or a loved one is suffering from gambling addiction, please do not hesitate to seek professional and confidential help immediately.

There are excellent independent organizations worldwide that offer free counseling, therapy, and emotional support for problem gamblers and their families. We strongly recommend contacting the following renowned institutions:

• GamCare (UK & International): One of the leading providers of information, advice, and support for anyone affected by a gambling problem. (www.gamcare.org.uk)
• Gamblers Anonymous: A worldwide fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. (www.gamblersanonymous.org)
• Gambling Therapy: A global service providing free practical advice and emotional support in multiple languages to people affected by problem gambling. (www.gamblingtherapy.org)

Remember: You are not alone. It is a sign of strength to admit that gambling is no longer fun and to actively seek help. Our specially trained customer support team is also available confidentially at any time to assist you in setting up blocks or exclusions.